Frequently Asked Questions
Everything you need to know about your fitness journey with Energym
What are the shipping options for heavy fitness equipment?
We offer specialized delivery services for large items like treadmills and weight benches, including optional professional assembly at your home for an additional fee.
How long does delivery usually take?
Standard shipping for accessories takes 3-5 business days, while heavy equipment delivery and installation are typically scheduled within 7-10 business days.
What is your return policy for sports gear?
You can return unused products in their original packaging within 14 days of purchase. Please note that assembled equipment may be subject to a restocking fee.
Do you provide a warranty on electronic fitness machines?
Yes, all our electronic equipment comes with a manufacturer's warranty. The duration varies by product, typically ranging from one year for parts to lifetime coverage on certain motor frames.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer convenient installment plans to help you invest in high-quality gym equipment over time.
Can I track my order status?
Once your order is processed, you will receive a tracking number via email to monitor your shipment's progress directly from our warehouse to your door.